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Customer services
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Shipping
Return & exchanges
Sizing chart
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Customer services

A problem on our online store?

Orders

What forms of payment do you accept?

Do you sell Gift Cards or Gift Certificates?

Shipping

Where do you ship to?

We ship everywhere in Canada and United States with Canada Post. Once your order has been shipped, you will receive an email with a Canada Post tracking link. Please allow 24hrs for the link to activate. Once the packages leaves Canada, the tracking links may not update but the package is still on its way. Please note we are not responsable for any error in the shipping address provided at checkout.

What does shipping cost?

Add the items to your cart and select your country from the list to get a shipping price. Postal/zip code is required to get accurate shipping price. Order over 150$ CAD ships free in Canada. 

If you reside outside Canada, please note that your order may be subject to import duties, taxes and handling fees, which are charged by your local postal services once your package reaches your country. Kollontaï does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, you might be presented with an invoice, which you are responsible for. If those fees remain unpaid for too long, your order will be returned to sender and won't be reimbursed. 

How long does shipping take?

Delivery time varies. Canadian orders are usually delivered in 3 to 8 business days. Please allow 2 business days for shipment preparation.  

I live in the USA, will I be charged additional customs fees or import taxes?

Yes, most likely. Kollontaï does not collect duties and taxes and cannot predict what your particular charges may be. If you do incur these additional charges, you might be presented with an invoice, which you are responsible for. If those fees remain unpaid for too long, your order will be returned to sender and won't be reimbursed. 

Can I track my order?

Yes. Once your order has been shipped, you will receive an email with a Canada Post tracking link. Please allow 24hrs for the link to activate. Once the packages leaves Canada, the tracking links may not update but the package is still on its way. You can also get SMS notifications if you provide a valid phone number.

Returns et exchanges

How do I proceed to exchange or return an item? What are the conditions?

We will exchange or reimburse any purchase with which you are unsatisfied if merchandise is returned within 10 days. The original tag must be on the item, which must not show any signs of having been altered or washed. We reserve the right to deny any exchange or credit for items that are not returned in their original condition or within 10 days following their delivery.

Before returning an item, you must send an email to info@kollontai.net o let us know that you wish to return a garment or accessory (for exchange or credit note) so we may provide you with an authorization number for the return as well as instructions to send your item. Return fees must be paid by the client and shipping costs will not be reimbursed.

We will exchange or reimburse any purchase with which you are unsatisfied if merchandise is returned within 10 days. The original tag must be on the item, which must not show any signs of having been altered or washed. We reserve the right to deny any exchange or credit for items that are not returned in their original condition or within 10 days following their delivery. Before returning an item, you must send an email to info@kollontai.net to let us know that you wish to return a garment or accessory (for exchange or credit note) so we may provide you with an authorization number for the return as well as instructions to send your item. Return fees must be paid by the client and shipping costs will not be reimbursed. We only process exchanges when sizes don’t fit. For any other problem or when the available size is unavailable, we will reimburse your purchase.

We suggest you use a delivery method that will allow you to insure and track your return package. Keep your package’s tracking number for your records. We cannot be held responsible for any damaged, lost or wrongly addressed return packages.  

All packages must be returned to the following address:

KOLLONTAÏ
(Insert return number)
2065, Parthenais, suite 389
Montréal, QC  H2K 3T1
CANADA

Sizing chart

Clothing

Other